01
FIRST, FIND YOUR LOCATION
Enter the code on the sign.
Look for the three-digit Twin Pay location code displayed at the car park and enter it in the app.
Check you're using the code for the location where you've parked.
HOW IT WORKS
Simple parking payments, whichever way the site operates.
Twin Pay can be used at both pay-on-entry and pay-on-exit locations. The payment method is normally set by the parking management company, so always check the signage at the car park and follow the instructions shown in the app.
Get Twin PayTHE PAYMENT JOURNEY
Follow the flow for your car park.
The first step is the same. After that, the app guides you through either pay on entry or pay on exit depending on how the location operates.
02
THEN, FOLLOW YOUR SITE'S FLOW
Select your parking details.
Pay on entry: choose the parking time you need, then select an existing vehicle or add your vehicle registration. Pay on exit: at the end of your stay, find your vehicle and select the ANPR parking session shown in the app.
The parking management company decides how the location operates. Always follow the signage on site.
03
FINALLY, CHECK OUT
Check the details and pay.
Review the location, vehicle, parking details and amount before completing payment using one of the available payment methods.
Pay-on-entry customers pay for the selected duration when starting their parking. Pay-on-exit customers pay for the recorded stay before leaving, as directed by the site signage.
NEED MORE TIME?
Extend eligible pay-on-entry sessions in the app.
If the location allows extensions, choose Extend your existing session on the Twin Pay home screen and enter your session reference. You can then add more parking time without returning to the car. Site rules and maximum stay restrictions still apply.
See more app features
GOOD TO KNOW
A few common questions.
Where do I find the location code?
Look for the Twin Pay signage at your car park. The code identifies the location to use when paying.
Why is the payment process different at some car parks?
Locations can operate as pay on entry or pay on exit. This is normally decided by the parking management company, not Twin. Always check the signage at the car park for the rules and payment method that apply.
What if I can't see my vehicle at a pay-on-exit site?
Check the registration and selected location. Use the full-registration option if offered, or contact the support team if you still cannot find your session.
Can I extend parking everywhere?
Not every car park offers extensions. Availability depends on the operator and location rules.
When should I pay at a pay-on-exit site?
At a pay-on-exit location, pay at the end of your visit according to the signage and on-screen instructions.